Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website, products, and services ("Services") provided by Crimson Owl Technologies ("Company", "we", "us", "our"), a company registered in the Netherlands.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Definitions

• "Services" means our website, Platform Architecture Authority (PAA) platform, consulting services, and any related services we provide.
• "User" or "you" means any individual or entity that accesses or uses our Services.
• "Customer" means a User who has entered into a paid agreement for our Services.
• "Content" means any data, text, documents, or other materials uploaded to or generated through our Services.
• "Customer Data" means any Content that you submit to our Services.

3. Our Services

3.1 Description

Crimson Owl Technologies provides technology consulting services and the Platform Architecture Authority (PAA) software-as-a-service platform for architecture assessments and documentation.

3.2 Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of our Services with reasonable notice, except in cases of emergency maintenance or security concerns.

3.3 Service Modifications

We continuously improve our Services and may add, modify, or remove features. Material changes that negatively affect your use of the Services will be communicated with reasonable advance notice.

4. Account Terms

4.1 Account Creation

To access certain Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep this information updated.

4.2 Account Security

You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.

4.3 Account Requirements

You must be at least 18 years old and capable of entering into a binding contract to use our Services. Business accounts must be registered by an authorized representative of the organization.

5. User Responsibilities

5.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You shall not:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit malicious code, viruses, or harmful data
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our Services
• Use our Services to compete directly with us without written consent
• Reverse engineer, decompile, or disassemble any part of our Services

5.2 Customer Data

You retain ownership of your Customer Data. You grant us a limited license to use, process, and store your Customer Data solely to provide and improve our Services. You are responsible for ensuring you have the necessary rights to submit Customer Data.

6. Intellectual Property

6.1 Our Intellectual Property

Our Services, including all software, designs, text, graphics, and other content (excluding Customer Data), are owned by Crimson Owl Technologies and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use our Services in accordance with these Terms.

6.2 Feedback

If you provide feedback, suggestions, or ideas about our Services, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate such feedback without any obligation to you.

6.3 Output Ownership

For PAA platform users: documents, assessments, and other outputs generated through our Services based on your Customer Data belong to you. We claim no ownership over such outputs.

7. Payment Terms

7.1 Fees

Fees for our Services are specified in your service agreement or subscription plan. All fees are quoted in Euros (EUR) unless otherwise specified and are exclusive of applicable taxes (including VAT).

7.2 Payment

Invoices are due within 30 days of the invoice date unless otherwise agreed. We reserve the right to suspend Services for accounts with overdue payments after providing written notice.

7.3 Price Changes

We may modify our pricing with at least 30 days' notice before the next billing period. Continued use of Services after the price change constitutes acceptance of the new pricing.

7.4 Refunds

Consulting services are non-refundable once delivered. For subscription services, refunds may be provided on a pro-rata basis at our discretion if you terminate due to our material breach.

8. Confidentiality

Both parties agree to keep confidential any non-public information disclosed by the other party that is designated as confidential or should reasonably be understood to be confidential. This obligation does not apply to information that:

• Is or becomes publicly available without breach of these Terms
• Was known to the receiving party prior to disclosure
• Is independently developed without use of confidential information
• Is required to be disclosed by law (with reasonable notice to the disclosing party)

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that our Services will be provided with reasonable skill and care, consistent with industry standards. For PAA platform services, we warrant that the platform will materially conform to the documentation during your subscription.

9.2 Disclaimers

Except as expressly stated, our Services are provided "as is" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. AI-generated outputs are provided as decision support and should be reviewed by qualified professionals before implementation.

10. Limitation of Liability

10.1 Exclusion of Damages

To the maximum extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, regardless of the cause of action or whether such damages were foreseeable.

10.2 Liability Cap

Our total aggregate liability for any claims arising from or related to these Terms or our Services shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim.

10.3 Exceptions

These limitations do not apply to: (a) either party's breach of confidentiality obligations; (b) your payment obligations; (c) either party's indemnification obligations; or (d) liability that cannot be limited under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Crimson Owl Technologies and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of our Services in violation of these Terms
• Your Customer Data or your use of outputs generated by our Services
• Your violation of any applicable law or third-party rights

12. Term and Termination

12.1 Term

These Terms remain in effect while you use our Services. Subscription terms are specified in your service agreement.

12.2 Termination by You

You may terminate your account at any time by contacting us. For subscription services, termination will be effective at the end of the current billing period unless otherwise agreed.

12.3 Termination by Us

We may suspend or terminate your access to our Services immediately if you breach these Terms, fail to pay fees when due, or if required by law. We may also terminate with 30 days' notice for any reason.

12.4 Effect of Termination

Upon termination, your right to use our Services ceases. You may request export of your Customer Data within 30 days of termination. After this period, we may delete your Customer Data. Sections that by their nature should survive termination will remain in effect.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.

Any disputes arising from or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands.

For consumers residing in the European Union, this choice of law and jurisdiction does not deprive you of the protection of mandatory provisions of consumer protection laws in your country of residence.

14. Dispute Resolution

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation. Either party may initiate this process by providing written notice describing the dispute.

If the dispute is not resolved within 30 days, either party may pursue formal legal remedies as specified in Section 13.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Crimson Owl Technologies regarding our Services.

15.2 Amendments

We may modify these Terms at any time. Material changes will be communicated via email or through our Services at least 30 days before taking effect. Continued use of our Services after changes take effect constitutes acceptance.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.4 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

15.6 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, war, terrorism, strikes, or government actions.

16. Contact Information

For questions about these Terms, please contact us: